Please Note: selected shipping has no bearing on how long your order will take in the string workshop.
Gamut strings are hand-made to order — shipping timelines are calculated from when your order leaves the workshop, not when the order was placed. We will send a sales receipt with tracking # when your order leaves the shop.

International Orders: are subject to customs/VAT ("landed cost") fees at the receiving end. Gamut Music has no control over carrier- or government-imposed taxes or fees. See our Shipping & Returns Policy and Authorized Worldwide Dealers for additional details.

Privacy Policy

 Privacy Notice

Effective Date:  December 1, 2018

This privacy notice discloses the privacy practices for Gamut Music, Inc. and our websites; https://www.gamutmusic.com, and https://shop.gamutmusic,com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on these sites. We only have access to, and obtain information that you voluntarily give us via email or another direct contact from you. This information may include your operating system, type of device, choice of web browser, geographical location, pages on our sites that you visit, and other analytical data.

We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

 

Registration 

When using our websites, a user may be asked to complete the registration form. During registration, a user is required to give specific information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders 

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing a request, we'll use this information to contact you. We also may contact you after your purchase to follow up on your satisfaction, make further offers, or present information that you might find interesting concerning your purchase.

Sharing 

We share aggregated demographic information, sales history, and other data with our partners and advisors. This information is general and does not allow individual identification.

Security 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and securely transmitted to us. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

Information may be collected via a telephone and then stored on our computer system and integrated with the data obtained online. Credit card information collected by phone is shredded after use. WE DO NOT STORE CREDIT CARD INFORMATION FOR FUTURE USE. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment. 

Cookies 

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our website and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our website. Usage of a cookie is in no way linked to any personally identifiable information on our site.

You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. Please note, however, that certain features of the site might not function if you delete or disable cookies. THE SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO COLLECT ANY INFORMATION STORED ON THE HARD DRIVE.”

Links 

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other place that collects personally identifiable information.

Surveys & Contests 

From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is entirely voluntary, and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Compliance With Laws

Gamut Music, Inc. cooperates with government and law enforcement officials to enforce and comply with the law. We may, therefore, disclose personal information, usage data, message data, and any other information about you, if we deem that it is reasonably necessary to (a) satisfy any applicable law, regulation, legal process (such as a subpoena or court order), or enforceable governmental request; (b) enforce the Terms of Use, including investigation of potential violations thereof; (c) detect, prevent, or otherwise address fraud, security or technical issues; or (d) protect against harm to the rights, property or safety of the Company, its users or the public, as required or permitted by law.

 

Notification of Changes

Whenever material changes are made to the privacy notice specify how you will notify consumers.

Other Provisions as Required by Law

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 218-724-8011 or via email at support@gamutmusic.com.