Please Note: Gamut Music DOES NOT retain customer credit card information.

Cancelled Orders
If an order is placed in the store and then cancelled, the money will be refunded except for up to 10%, which will be held back to cover the costs of the credit card purchase and refund fees. We have to pay this fee for each transaction and the credit card companies do not refund this to us, even if the order is cancelled, so we have to retain this amount to cover the costs of the transaction.

Payment Methods
Online payment methods include all major credit cards in addition to PayPal, Apple Pay, and Shopify payments. All payments must be made in US dollars.

Credit Card
In order to confidently verify your credit card purchase, we have to ask you to present your details in a very specific way. Here are some tips to help you ensure that your details are entered correctly:

First and Last Name: Your name must be entered exactly as it is printed on your card and statement. 
Billing Address: This must be the address associated with your credit card. 
State/Province: Only complete this field if you have entered "US/Canada" as your country. 
CVV2 Security Code: The three digits in the signature stripe on the back of the credit card.

Bank Transfer
If you would like to make a bank transfer for payment, please contact us for the bank information. Please note that there is a fee of $25.00 added to the invoice for a bank transfer. This is the fee that our bank charges us for the service.

Gamut Music Privacy Policy Statement

Gamut Music is committed to providing quality information and products to the musical community. In order to complete this mission and serve our clients, we will have to find out a little about you and your instrument. For the purposes of data protection, www.gamutmusic.com is the internet publishing platform for Gamut Music. The web site is hosted in the United States. Gamut Music is incorporated in the state of Minnesota, and is wholly owned by Daniel C. Larson, Duluth, MN USA, who is completely responsible for all content.

What Information Do We Collect?
When you come to visit our website, www.gamutstrings.com, we do not collect any information from you about your visit. Our server does register the number of hits each page on the site receives, but this is done entirely anonymously, and no attempt is made by the site to collect user data. When this information is collected, you have a choice to create an account on the website, or not. If you decided to create an account, all of the personal information you put in would be stored on a secured server. This information will be recalled on subsequent visits to the web site to make your purchase and checkout faster. You may also check out as a guest, without having to create an account. Gamut Music does not collect or store credit card information.

Cookies
We use cookies to recall the information stored in your web store account, provided you have created an account on the web-store. This cookie information is used only to retain information about your account. Other than that, we do not use cookies to track your visit to the web site, or otherwise gather information on your visit to the website.

What About the Information Requested?
Please note if you decide to utilize the Gamut Music Store and order strings through our website, we will need to collect personal information so that the strings can be billed, paid for, and sent to you correctly. This information includes your name, address, phone number, e-mail address, and credit card information, which we use to communicate with you concerning your order.

The Gamut Music E-mail List
Gamut Music does maintain a list of e-mail addresses of customers. This list is used to send informational messages to our past customers occasionally. These messages contain news or other information about Gamut Music products such as strings and instruments. If you receive one of these messages and want to be taken off the list for subsequent mailings, you can unsubscribe, and your name all be taken off the list. Unsubscribe instructions are sent with every message. This list and your e-mail information are never passed onto any other party for any reason.

Your Privacy is Important to Us
We strive to do everything we can to protect the privacy of our users. We do not sell or exchange any information with any third parties.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes on our website to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, we recommend that you review this Privacy Statement periodically, Gamut Music may update it from time to time.

If you would like to ensure that we do not contact you as a result of having used our site, or if you feel that this site is not following its stated privacy policy, please contact us.

Information About Secure Ordering Online
We are committed to ensuring the security and privacy of information supplied by our customers. The site uses a secure server that encrypts all your credit card information to ensure that no one else can view the details. The security of the connection will be confirmed by the presence of the padlock icon in the lower right-hand corner or upper left-hand corner of your browser.