Shipping Information

Ordering through our online store is the quickest, safest, and most accurate way to place your order.

For the past few years shipping rates have skyrocketed, and these are the costs as ultimately set by carriers. The shipping rates are calculated specifically by your address. We have no control over the costs of shipping, and the prices you see are determined by FedEx and USPS, not Gamut Music. Unfortunately, this is the new reality of very steep domestic and international shipping

We recommend contacting one of our Authorized Worldwide Dealers near you to see if they have what you are looking for in stock, or if they will place a special order for you.

Order Processing

    • Shipping Timelines: Shipping times (3-Day, 3- to 7-Day, etc.) are calculated from when your order leaves the workshop, not when the order was placed. Selected shipping has no bearing on how long your order will take in the string workshop.

    • Expedited Orders: At Gamut Music, we operate at "the speed of gut," meaning that individual orders are processed as they come in, as soon as materials become available from the gut room. Unfortunately, this process cannot be accelerated without compromising the high quality of our hand-made natural gut strings.

    • Fulfillment: Orders received are processed as quickly as possible. If there is an unexpected delay in filling your order, you will be notified about the issue.

    • Plan Early: Assume any delivery estimate will take twice as long. Carriers will provide no explanation nor refund for shipments that exceed the estimated delivery date.

    • Weekends: The workshop is not operational on Saturdays and Sundays, or major national US holidays. Orders placed later in the workday on Friday and over the weekend will not be processed until Monday.

    • Cancelled Orders: If an order is placed in the store and then cancelled, the money will be refunded except for up to 10%, which will be held back to cover the costs of the credit card purchase and refund fees. We have to pay this fee for each transaction and the credit card companies do not refund this to us, even if the order is cancelled, so we have to retain this amount to cover the costs of the transaction.

Shipping

    • Delivery Timelines: Please understand that all shipping times are "estimates," not "guarantees." Gamut Music is not able to guarantee the timeliness of USPS or FedEx deliveries.

    • Tracking #: An email will be sent when your order leaves the workshop with a tracking number to follow the progress of your order. Carriers provide no additional information to us regarding your shipment's progress.

    • Carrier Options: We feel it is important that customers have many options to suit their price and timeline needs, but shipping option availability will vary by destination as determined by the carrier.

    • Post-Delivery: Gamut Music assumes no responsibility for porch pirates. Please plan accordingly when placing your order. If you require a Direct Signature Required service, please contact us before you place your order.

    • Correct Shipping Address: You are responsible for providing your correct shipping address. If your order is returned due to an incorrect address, or incurs an Address Correction Fee, we may charge to reship or to cover the associated fees.

    • 1st Class Mail (USPS): Is actually a misnomer — USPS 1st Class Mail receives the lowest priority, is the slowest, least reliable and secure.

    • PO Boxes: FedEx delivery is not available for U.S. Post Office Boxes. If you select FedEx delivery for a PO Box address, it will be shipped USPS 1st Class Mail instead. We will not issue a refund for the difference.

International Orders

    • Customs/VAT: International orders are subject to customs/VAT ("landed cost") fees at the receiving end. Gamut Music has no control over government- or carrier-imposed taxes or fees.

    • Tax ID / VAT / CUIT #: If your country require a Tax ID/VAT/CUIT # please include it at checkout in the "Order instructions" section.

    • Delivery Method: International orders are only shipped via FedEx International Priority.

    • Claim Value: United States regulations require us to claim the value of the shipment. Consequently, we are required to declare contents and the amount on the outside of the package for the customs authorities. To not do so would be a violation of laws in both countries and would expose not only us to possible fines, but the receiving customer as well. We cannot send a package without noting the value of the contents on the package

    • European Union* Customers – Update (04/2023): We have been informed by FedEx that individual customers DO NOT need to provide an Economic Operator Registration and Identification (EORI) number. If you do have an EORI number, please include it in "Order Comments" at checkout. (*EU countries are: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.)