New, unused strings may be returned for a refund (minus shipping) up to 30 days after the date of shipping for a full refund. New, unused strings may be returned for store credit (minus shipping) up to 90 days after the date of shipping.

We do not accept returned strings after 90 days from the shipping date.

Used strings are ineligible for return. A used string is one removed from the package and put on an instrument resulting in coiling or curling at the end. If you remove the string from the package for inspection, please handle it carefully, as mishandling may cause kinks resulting in it being nonreturnable.

STRINGS MUST BE RETURNED UNUSED WITHIN 30 (90) DAYS OF SHIPPING TO RECEIVE A REFUND (CREDIT).

All returned strings will be inspected and the refund will be at the judgment of Gamut Music. Strings ordered with store credit cannot be returned for a refund.

Gamut does not reimburse the shipping expense for returned (non-faulty) strings, and all of those costs will be paid by the customer. The refund/credit will be issued to the customer in 3 to 5 business days of Gamut Music receiving the returned goods at:

Gamut Music, Inc.
1600 London Road
Duluth, MN 55812

The following items cannot be returned:

• Digital downloads of music
• Music compact discs
• Rosin
• Gift certificates (except as required by law)
• Custom-made strings (these are strings that do not have a Gamut Music SKU)
• Guitar and vihuela roses
• Leather washers
• Instruments
• Instrument straps