Shipping & Returns
Ordering and shipping information for Gamut Music
Strings can be ordered through this online store, which is the quickest, safest, and most accurate way to place your order.
Please note this important information about shipping
Gamut has formed a partnership with UPS to serve as our preferred shipping service. At checkout, you will see a range of shipping options including ground, (for domestic shipments,) and various expedited air services.
We also offer the United States Postal Service, (USPS,) options, but please note:
USPS First Class Mail is not a reliable service, and customers choose this option at their own risk. We have lost many packages with this service, and consequently we do not guarantee delivery with this method.
International customers, please note that there may be import duties or taxes added to your order as it crosses the border. We have no control over the regulations of other countries. If this is a concern to you, please check to find out what the laws are for your country regarding imported goods.
United States postal regulations require us to claim the value of the shipment. Consequently, we are required to declare contents and the amount on the outside of the package for the customs authorities. To not do so would be a violation of laws in both countries and would expose not only us to possible fines, but the receiving customer, as well.
So, for those who want to ask, no, we cannot send a package without noting the value of the contents on the package.
Payment methods include Visa, Mastercard, American Express, and Discover cards. PayPal transactions are also accepted. All payments must be made in US dollars.
- If you don't have a credit card, or don't want to use one on the Internet, you can use PayPal which will take payment out of your checking account and bypass the credit card charges. PayPal payments should be directed to: email@example.com. To find out more about PayPal and to open an account with them, click here.
If you wish to order with a credit card, via email, you need to provide us with the following information:
- Card holder name
- Card number
- Billing address for credit card, (including postal code)
- Expiration date
- Security code. This is also referred to as the CVV2. Please refer to the pictures below to find this number on your card:
Visa / Master code location
- If you want to send in an order with a check, you an make an order in the string store and select the "Check" or "Money Order" payment option. The order will be sent when the check arrives at the Gamut Music office.
The address for sending checks is:
Gamut Music, Inc.
1600 London Road
Duluth, MN 55812
If you would like to make a bank transfer for payment, please e-mail Dan for the bank information at: firstname.lastname@example.org.
Please note that there is a fee of $25.00 added to the invoice for a bank transfer. This is the fee that our bank charges us for the service.
If an order is placed in the store and then cancelled, the money will be refunded except for 10%, which will be held back to cover the costs of the credit card fee. We have to pay this fee for each transaction and the credit card companies do not refund this to us, even if the order is cancelled, so we have to retain this amount to cover the costs of the transaction.
Timely Order filling
Orders received at Gamut Strings are usually filled as quickly as possible. If we are unable to fill your order quickly, you will be notified about the issue.
The workshop is not operational on Saturdays and Sundays, or major national US holidays.
Orders received before 11:00 AM Central Standard Time, and have UPS shipping, will likely go out the same day, unless it is a large order, or contains a string not currently in stock and has to be made. Orders with US Mail shipping methods will take longer due to the early cut-off for those serices.
* Unused strings may be returned for refund; however, there will be a 10% charge on the items returned.
* Used, but faulty strings will be replaced or may be returned for store credit which may be applied to future orders. Credit for defective strings will be given when we receive and inspect the string in question.
* STRINGS MUST BE RETURNED WITHIN 90 DAYS OF PURCHASE TO RECEIVE A REFUND.
* Gamut does not reimburse for the return shipping expenses and all of those costs will be paid by the customer.
* Credit will be issued to the customer 3 to 5 business days of Gamut Strings receiving the returned goods at:
Gamut Music, Inc.
1600 London Road
Duluth, MN 55812
* Please note that strings ordered with store credit cannot be returned for another credit.
Faulty strings will be refunded or replaced at the customers choice. All replacement strings are sent out via First Class Mail.
Gamut Musical strings is committed to providing quality information and products to the musical community. In order complete this mission and serve our clients, we will have to find out a little about you and your instrument. For the purposes of data protection, gamutstrings.com is the internet publishing platform for Gamut Musical Strings. The web site is hosted in the United States. Gamut Musical Strings is incorporated in the state of Minnesota, and is wholly owned by Daniel C. Larson, Duluth, MN USA, who is completely responsible for all content.
What information do we collect?
When you come to visit our web site, www.gamutstrings.com, we do not collect any information from you about your visit. Our server does register the number of hits each page on the site receives, but this is done entirely anonymously, and no attempt is made by the site to collect user data. When this information is collected, you have a choice to create an account on the website, or not. If you decided to create an account, all of the personal information you put in would be stored on a secured server. This information will be recalled on subsequent visits to the web site to make your purchase and checkout faster. You may also check out as a guest, without having to create an account.
What about the information requested?
Please note if you decide to utilize the Gamut String Store and order strings through the web site, we will need to collect personal information so that the strings can be billed, paid for, and sent to you correctly. This information includes your name, address, phone number, e-mail address, and credit card information, which we use to communicate with you concerning your order.
The Gamut Strings e-mail list
Gamut strings does maintain a list of e-mail addresses of customers. This list is used to send informational messages to our past customers occasionally. These messages contain news or other information about Gamut Strings products such as strings and instruments. If you receive one of these messages and want to be taken off the list for subsequent mailings, you can unsubscribe, and your name all be taken off the list. Unsubscribe instructions are sent with every message. This list and your e-mail information are never passed onto any other party for any reason. The addresses are stored in a file with no additional data, such as a name, associated with it.
Your privacy is important to us
We strive to do everything we can to protect the privacy of our users. We do not sell or exchange any information with any third parties.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post the policy changes on our website to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, we recommend that you review this Privacy Statement periodically, Gamut Strings may update it from time to time.
If you would like to ensure that we do not contact you as a result of having used our site, please contact us at email@example.com.
If you feel that this site is not following its stated information policy, you may contact us at
firstname.lastname@example.org We will be sure to address your concerns.
Purchasing by credit card
In order to confidently verify your credit-card purchase, we have to ask you to present your details in a very specific way.
Here are some tips to help you ensure that your details are entered correctly:
First and last name: Your name must be entered exactly as it is printed on your card and statement.
Address: This must be entered as it appears in your credit-card records.
State/Province: Only complete this field if you have entered 'US/Canada' as your country.
Telephone number: Non-numeric characters are ignored by the verification system, and consequently it will not matter if you insert hyphens, spaces or leave blank spaces in between the numerals.
Credit card number: Non-numeric characters are ignored by the verification system, and consequently it will not matter if you insert hyphens, spaces or leave blank spaces in between the numerals.
Expiration date: this is the date at the bottom of the card given in the format 00/00
CVV2 Code: this is the last three digits in the signature stripe on the back of the credit card.
Information about secure ordering online
We are committed to ensuring the security and privacy of information supplied by our customers. The site uses a secure server that encrypts all your credit card information to ensure that no one else can view the details. The security of the connection will be confirmed by the presence of the padlock icon in the lower right-hand corner or lower left-hand corner of your browser. When this information is transmitted to Gamut Strings, we store the credit card information of the office computer for long enough for your order to be completed and received by you, usually four weeks; then the data is deleted from the machine. Consequently, if you want to make subsequent orders, you will have to either create an account which will store the information for future use or input all of the information again.